FAQ

Feel free to contact us at the studio on (03) 9336 0999 or email us at hello@bodyrokaustralia.com.au

 

Booking Etiquette & Frequently Asked Questions (FAQ)

So our booking system can be as fair as possible to everyone, we’ve put in place a few simple “courtesies” (aka rules).

 

How many classes can I book?

If you’re on a Multipass you can book as many classes online as you like, as long as you have current credits for the classes you want to book. If you need more credits to book your chosen class, you can top up your multipass online at the same time as you book your class.

If you’re on a direct debit contract, the number or sessions may vary as some contracts allow you unlimited access and some are a little more restricted. Ask reception if you are unsure.

If you are on any of our Super Saver ROK-IT packs, you have unlimited MAT & REFORMER sessions restricted to 1 class per day.

What if I’m late for class?

We have a strict policy of no sign-in after the scheduled start time, so if you arrive late, reception may be locked and you won’t be able to attend your chosen class (group classes only). This rule is both for safety, and for the enjoyment and respect of all ROKstars to minimise disruption.

When and how far in advance can I book?

You can book your classes up to 4 weeks in advance of the current date. So each day, bookings will become available for the same day of the week, 30 days in advance. Some classes fill more quickly than others, so it’s a good idea to keep your eye on the bookings for each class, and book as far in advance as you can, to secure your place.

When do I pay for the classes I book?

When you book your session, 1 class credit will automatically be deducted from your pass. If you’re on a direct debit membership, a class credit will simply be deducted from your weekly maximum of classes each time you book a class online.

Payment is required at the time of booking.

Once I’ve booked my place, can I cancel it?

For Group classes, you can cancel your booking online up to 12 hours before the scheduled class start time. When you cancel your booking, your class credit will be refunded automatically. The 12 hour cancellation limit allows us to offer your spot to another ROKstar.

For Private Sessions and 1:1 Bookings:

For private and 1:1 sessions, we require 24 hours’ notice to cancel or reschedule your session. You can reschedule your own sessions online (Just login and go to the  My Info tab, where you can view, and cancel your upcoming booked sessions).

What happens if I miss the class I’ve booked for?

When you book your place in class, we’ll hold that place for you, and potentially turn away other ROKstars from the class, so out of respect for others, it’s important that you only book for classes you can definitely attend.  When you miss a class that you’ve booked for, unfortunately your pass will be deducted in accordance with our no-show and late cancellation policy.

Multi-pass ROKstars

If you don’t make it to a class you’ve booked for, your class credit will still be deducted, just as if you’d attended the class (unless you cancel more than 12 hours before the class of course).

How long will you hold my booked place?

We’ll hold your booked place up until the start of class. Standby clients may take your place if you do not arrive on time.

How can I check which classes I have booked?

Just login in the top right corner of the screen, and go to the My Info tab, then go to “My Bookings and Waitlists” to look at all your scheduled classes and appointments. You can also cancel and reschedule your classes from this screen.

Can I put myself on the waitlist?

Yes! If a class is fully booked, you can waitlist a place for yourself. If a place becomes available in the class and you’re next on the waitlist, you’ll automatically be added to the class. At this time a credit will be deducted from your account, and we’ll send you an email to the email address you have registered in your profile, to let you know you’re booked into the class. Yay!  You can move from the wait list up to 1 hour before class so if you can no longer make it, cancel yourself off the wait list as soon as possible.

Note that due to a “loveable idiosyncrasy” of our booking system, when you’re added to the class off the waitlist, your schedule will display as “added from waitlist unconfirmed”. This is an error and we can confirm you’re Confirmed so disregard the “unconfirmed” bit.

What if I put myself on the waitlist, and I get into the class but I miss the class?

When you put yourself on the waitlist for a class, you “provisionally” book yourself into that class, so if you get onto the class list, and you miss the class, it’s just as if you booked a place in the class and don’t show. Our non attendance and late cancellation policy will still apply.

Waitlisting for early morning classes

If you waitlist yourself for an early morning class, you may want to check your emails before you go to bed, and again in the morning, early enough that you can make it to class on time! If you aren’t able to access your emails in the morning, in time to make it to class, we recommend you don’t waitlist yourself overnight. You can cancel waitlist just like a regularly booked class, by clicking through to My Info tab and then going to “My Bookings and Waitlists”.

 

A few more frequently asked questions…

What is a reformer and how is it different to Mat-Pilates?
Our BODYROK Reformer classes are combination of the therapeutic moves of traditional Pilates with the strengthening and toning aspects of circuit training. This dynamic class is performed on a spring resistance apparatus called the Reformer specifically customised for this type of training, that allows the individual to train specific muscles or whole body parts whilst at the same time challenging core strength. With a maximum of five clients per class, this allows our trainers to focus on each individual to achieve maximum benefits.

How often should I attend BODYROK classes?
Because exercise is such a personal thing, how often you train will depend on your own fitness level, how your body adapts to the training and how well your body can recover. It also depends on what your fitness goals are and what you do outside of BODYROK Classes. We recommend starting with no more than two to three classes per week and then increasing from there.

Is there an age limit for BODYROK Classes?
Here at BODYROK you have to be over the age of 16 years old. Our classes are not suitable for growing bodies.

Speak with one of our trainers if you have any other questions.

Is one on one training available?
Yes, one-on-one training is available. If you would like one-on-one training suited to your specific needs, please email us at info@bodyrokaustralia.com.au

I have never done Pilates on a reformer or mat – should I do a class or a private session first?
That depends on the individual. Ninety nine percent of our new students do just fine attending a class. With only eight clients in the  reformer class and no more than fifteen client in the mat class, the trainer can modify the exercises to suit your own ability.  Although still quite intense, classes are broken down using simple exercises so all individuals get the most out of their workout. If you have chronic back pain, are coming back from an injury or are pregnant, a one-on-one session would be best to assess your situation. 

I am Pregnant. Can I still do BODYROK Classes?  
First of all, congratulations! If you are already a BODYROK client and were doing regular classes before you fell pregnant, it is usually OK to continue. You will need to let your trainer know and see your GP for a medical assessment and written permission to make sure it’s safe for you and your baby to continue. If you are pregnant and wish to start training at BODYROK, speak to one of our trainers to discuss which form of training will be most appropriate for you – group classes or one-on-one.

What do I need to before my first class? What should I bring?
Congratulations on booking your first class with us! 
For all classes at BODYROK, please bring a water bottle and towel for your session. 
We do have towels available for hire at a price of $2.00.

Shoes? What Shoes?
At BODYROK, we love not having to wear runners when working out!
Socks or bare feet will do the job in all BODYROK classes.
For Barre classes, it may be best to get some grip socks. We will have some available to purchase at reception as soon as Barre classes are up and running.

 

Still have a question? Please contact us