FAQ

Feel free to email us at hello@bodyrokaustralia.com.au

 

Booking Etiquette & Frequently Asked Questions (FAQ)

I’m a beginner, which class can I attend?

If you want to try Reformer Pilates, stick to OPEN classes for the first 2-3 classes before moving into our INTERMEDIATE classes.

All of our mat classes are suitable for people at all levels with appropriate modifications available to help you ease into the class. At BODYROK, we’re a welcoming and inclusive bunch, so there’s always someone here to help. We recommend taking advantage of our Intro Offers to try out as many different classes as you can.

How do I book my class? 
We use the MINDBODY online booking system.
All classes must be booked prior to coming to the studio.
Book through our website or download the MINDBODY APP on your device by searching BODYROK AUSTRALIA in your APP store. It’s always a good idea to book in advance as our classes can fill up quickly.  You can book online here to secure your spot! Our timetable is open 30 days in advance.

My pricing option has the wrong expiry date. What do I do?

Simply send through an email to hello@bodyrokaustralia.com.au so we can look into it for you.

How many classes can I do in one day?

Most of our passes and memberships are limited to one class per day. You are always welcome to attend more than one but you will need an active pass that allows you to do this. 

What if I’m late for class?

We have a strict policy of no sign-in after the scheduled start time, so if you arrive late, reception may be locked and you won’t be able to attend your chosen class (group classes only). This rule is both for safety, and for the enjoyment and respect of all clients minimise disruption.

When and how far in advance can I book?

You can book your classes up to 4 weeks in advance of the current date. So each day, bookings will become available for the same day of the week, 30 days in advance. Some classes fill more quickly than others, so it’s a good idea to keep your eye on the bookings for each class, and book as far in advance as you can, to secure your place.

What is your late cancellation policy?

BODYROK has a 12 hour cancellation window – a late cancel or no show in class within this 12 hr timeframe will result with a loss of session. Unlimited Members or those with unlimited passes will be charged a $20 cancellation fee within the 12 hr time frame or if they do not show.

When do I need to pay for my class or private session?

Payment is required at the time of booking. 

Once I’ve booked my place, can I cancel it?

For Group classes, you can cancel your booking online up to 12 hours before the scheduled class start time. When you cancel your booking, your pass will be credited to your BODYROK account. The 12 hour cancellation limit allows us to offer your spot to another client.

For Private Sessions:

For private and 1:1 sessions, we require 24 hours’ notice to cancel or reschedule your session. You can reschedule your own sessions online (Just login and go to the My Info tab, where you can view, and cancel your upcoming booked sessions).

What happens if I miss the class I’ve booked for?

When you book your place in class, we’ll hold that place for you, and potentially turn away other clients from the class, so out of respect for others, it’s important that you only book for classes you can definitely attend.  When you miss a class that you’ve booked for, unfortunately your pass will be deducted in accordance with our no-show and late cancellation policy or a fee will be charged for those on an unlimited pass.

How long will you hold my booked place?

We’ll hold your booked place up until the start of class. Standby clients may take your place if you do not arrive on time.

How can I check which classes I have booked?

Just login in the top right corner of the screen, and go to the My Info tab, then go to “My Bookings and Waitlists” to look at all your scheduled classes and appointments. 

Can I put myself on the waitlist?

Yes! If a class is fully booked, you can waitlist a place for yourself. If a place becomes available in the class and you’re next on the waitlist, you’ll automatically be added to the class. At this time a credit will be deducted from your account, and we’ll send you an email to the email address you have registered in your profile, to let you know you’re booked into the class. Yay!  You can move from the wait list up to 1 hour before class so if you can no longer make it, cancel yourself off the wait list as soon as possible.

What if I put myself on the waitlist, and I get into the class but I miss the class?

When you put yourself on the waitlist for a class, you “provisionally” book yourself into that class, so if you get onto the class list, and you miss the class, it’s just as if you booked a place in the class and don’t show. Our non attendance and late cancellation policy will still apply.

Waitlisting for early morning classes

If you waitlist yourself for an early morning class, you may want to check your emails before you go to bed, and again in the morning, early enough that you can make it to class on time! If you aren’t able to access your emails in the morning, in time to make it to class, we recommend you don’t waitlist yourself overnight. You can cancel waitlist just like a regularly booked class, by clicking through to My Info tab and then going to “My Bookings and Waitlists”.

Are your classes pregnancy friendly?

The following classes are pregnancy friendly. 

OPEN REFORMER

BARRE SCULPT

YIN YOGA

Your trainer will be able to give you modifications where needed so that you can practice safely.

To book into one of these classes, use our booking system and email a clearance letter to hello@bodyrokaustralia.com.au before your first class. 

It is always important to let your instructor know how far along you are in your pregnancy at the beginning of each class.

Still have a question? Email us at hello@bodyrokaustralia.com.au

  

Just starting out?

Whether you’re totally new to training or exercise regularly, we recommend checking out the tips below before your first BODYROK class.

TIP 1: BOOK AHEAD

Scheduling

Our classes are small which allows you to get the most out of each workout and ensures your instructor can guide you through each session safely.

This means they do book out quickly so we recommend booking 30 days in advance at all times. 

Download our APP on your smart phone, create a profile and pick out your first class.

Passes and Memberships

Whether you love or loathe commitment, we have heaps of pass options available for you. If its your first time to BODYROK, you may like the look of our Introductory offers.

Wait Listing

Favourite class already full? Not to worry.. jump on the waitlist and as soon as someone cancels their booking, you can take their spot. 

Learn more about how our wait list works on our FAQ page.

TIP 2: PREP 

Wear
Light and comfortable clothing that won’t hold you back – leggings or shorts and a tank is perfect.  No shoes required are required for our Pilates, Barre or Yoga classes. Runners are totally optional for our more fitness based classes.

Bring
Be sure to bring a bottle of water and a towel.

We have water available to purchase at the studio.

TIP 3: SWEAT

Arrive
Aim to arrive 5-10 minutes early so you have plenty of time to meet the instructor and ask any questions you may have before class starts. 

Check-in
We are really good with names and faces but sometimes we don’t know everyone…so don’t forget to let your instructor know your name so they can sign you in.

Familiarise
Spend a few minutes getting to know BODYROK – from our amenities to our other rooms and what classes we offer.

Work-out
Time to work out! Whether you’re sweating it our or slowing it down, we always recommend putting in 100%. Your instructor is there to help, so just ask if you’re not sure about something. Most importantly do what you can, enjoy yourself and don’t forget to smile!

TIP 4: RECOVER

Stretch & Roll

The foam roller is your friend! If you are in a rush and can’t stick around to stretch and roll it out, allow some time at home to do this. Stretching is just as important as the work out.

Fuel

Be sure to fill up on a protein-based, nutrient-rich meal or snack after working out to feed your muscles and maximise the 

results of the effort you’ve put in.

Rest

Muscle soreness is totally normal for a few days after your class. It means you have worked hard! Listen to your body and rest if you need too.

Come back!

We hate goodbyes! 

Make sure you book your next BODYROK class when you leave – we suggest trying them all.  You’ll see the best results when attending 3+ classes per week.

Still have a question? Please contact us